The 16 Best Cell Phone Carriers in Chicago

For residents of the Windy City in need of a reliable cell phone carrier, finding the best option in Chicago can be a daunting task. With so many different providers to choose from, each offering their own set of benefits and drawbacks, it's important to carefully weigh your options before making a decision.
Whether you're looking for a carrier with the best coverage, the fastest data speeds, or the most affordable plans, it's important to consider your specific needs and priorities when choosing a cell phone carrier in Chicago. Fortunately, there are plenty of options to choose from, each offering a unique set of features and benefits.
- AT&T: Known for its strong network coverage and reliable service.
- Verizon: Offers excellent coverage and fast data speeds.
- T-Mobile: Known for its affordable plans and excellent customer service.
- Sprint: Offers competitive pricing and unlimited data plans.
- Boost Mobile: Known for its affordable prepaid plans.
- Cricket Wireless: Offers affordable plans with no annual contracts.
- Metro by T-Mobile: Offers a variety of budget-friendly plans.
- US Cellular: Known for its excellent coverage in rural areas.
- Xfinity Mobile: Offers flexible plans for Comcast customers.
- Google Fi: Known for its international coverage and flexible pricing.
- Spectrum Mobile: Offers plans for Spectrum internet customers.
- Red Pocket Mobile: Offers a variety of plans on different networks.
- Simple Mobile: Known for its affordable unlimited plans.
- Ultra Mobile: Offers international calling options.
- Visible: Known for its unlimited data plans with no hidden fees.
- Consumer Cellular: Offers affordable plans tailored to seniors.
With so many options to choose from, finding the best cell phone carrier in Chicago can be a challenge. To help you make an informed decision, we've compiled a list of the 16 best cell phone carriers in Chicago, each offering its own unique set of features and benefits.
- 1. Verizon
- 2. Total by Verizon
- 3. AT&T Store
- 4. Total by Verizon
- 5. Total by Verizon
- 6. T-Mobile
- 7. Verizon
- 8. Verizon
- 9. Total by Verizon
- 10. Verizon
- 11. Verizon
- 12. Verizon
- 13. Total by Verizon
- 14. Total by Verizon
- 15. Total by Verizon
- 16. National Wireless Ventures, LLC

- Monday: 10 AM–7 PM
- Tuesday: 10 AM–7 PM
- Wednesday: 10 AM–7 PM
- Thursday: 10 AM–7 PM
- Friday: 10 AM–7 PM
- Saturday: 10 AM–7 PM
- Sunday: 11 AM–5 PM
1. Verizon
Information and Reviews
With a rating of 4.8 stars based on 744 reviews, Verizon is highly regarded by its customers. Some key points from their reviews include:
- Huge thanks to Chris and Jake for their exceptional customer service and dedication.
- Top-notch customer service and easy process for phone upgrades at this location.
- Helpful and knowledgeable employees who go the extra mile to assist customers.
- Efficient and thorough explanations offered during phone upgrades, making the process smooth and easy.
If you are looking for a reliable cell phone service provider with exceptional customer service, Verizon is the right choice for your mobile needs.

- Monday: 11 AM–7 PM
- Tuesday: 11 AM–7 PM
- Wednesday: 11 AM–7 PM
- Thursday: 11 AM–7 PM
- Friday: 11 AM–7 PM
- Saturday: 11 AM–7 PM
- Sunday: 11 AM–5 PM
2. Total by Verizon
Information and Reviews
With a stellar rating of 4.9, based on 36 reviews, it's clear that Total by Verizon goes above and beyond for their customers. Here are some key points from customer reviews:
- Adolfo is the best in the business, providing not only great deals but also exceptional experiences.
- Customers appreciate the excellent service provided by Adolfo and Liz.
- Mr. Alanson is highly recommended for his dedication in solving customer issues.
- Ramona stands out for being very helpful and providing excellent assistance.
If you're looking for a reliable and customer-focused cell phone store, Total by Verizon is the place to go.

- Monday: 10 AM–6 PM
- Tuesday: 10 AM–8 PM
- Wednesday: 10 AM–8 PM
- Thursday: 10 AM–8 PM
- Friday: 10 AM–8 PM
- Saturday: 10 AM–7 PM
- Sunday: 10 AM–6 PM
3. AT&T Store
Information and Reviews
With a solid rating of 4.3, AT&T Store has garnered positive customer reviews. Customers praise the attentive and professional staff, such as Liliana and Fabian, who offer top-notch assistance. Here are some key takeaways from customer reviews:
- Quick and professional assistance by knowledgeable staff like Liliana
- Efficiency and helpfulness in challenging situations, as experienced with Fabian
- Dissatisfaction with service received, recommending improvement in support
- Recognition of exceptional teamwork and customer-centric culture at the store
AT&T Store not only provides quality products but also outstanding customer service, making it a go-to destination for all cell phone needs in Chicago.

- Monday: 10 AM–7 PM
- Tuesday: 10 AM–7 PM
- Wednesday: 10 AM–7 PM
- Thursday: 10 AM–7 PM
- Friday: 10 AM–7 PM
- Saturday: 10 AM–7 PM
- Sunday: 10 AM–5 PM
4. Total by Verizon
Information and Reviews
Customers have rated Total by Verizon an impressive 4.6 stars out of 5. Here are some key points from recent reviews:
- One customer clarified that Total by Verizon is a prepay phone store and not directly affiliated with Verizon services.
- Another customer simply described their experience as "Es marabilloso," or wonderful.
- Others praised the store for having "good people" and left perfect 5-star ratings.
Visit Total by Verizon today to discover top-notch cell phone services and products!

- Monday: 11 AM–7 PM
- Tuesday: 11 AM–7 PM
- Wednesday: 11 AM–7 PM
- Thursday: 11 AM–7 PM
- Friday: 11 AM–7 PM
- Saturday: 11 AM–7 PM
- Sunday: 11 AM–5 PM
5. Total by Verizon
Information and Reviews
Customers have left positive reviews about their experiences, highlighting the following key points:
- Knowledgeable and personable staff
- Great deals and promotions
- Exceptional customer service
With a high rating of 4.5 stars and glowing testimonials, Total by Verizon is a reliable choice for anyone looking for excellent cell phone services.

- Monday: 10 AM–7 PM
- Tuesday: 10 AM–7 PM
- Wednesday: 10 AM–7 PM
- Thursday: 10 AM–7 PM
- Friday: 10 AM–7 PM
- Saturday: 10 AM–6 PM
- Sunday: 12–5 PM
6. T-Mobile
Information and Reviews
- Ronnie and the staff were amazing to work with. Ronnie was knowledgeable, listened actively, and tailored an amazing package to my needs.
- The initial store refused to provide inventory information over the phone, but thankfully, I received prompt assistance at another location.
- An individual named Mario Ortiz provided unsatisfactory service, displaying a lack of willingness to help customers.
- The mobile expert at the store was patient, knowledgeable, and genuinely invested in assisting customers.

- Monday: 11 AM–5 PM
- Tuesday: 11 AM–7 PM
- Wednesday: 11 AM–7 PM
- Thursday: 11 AM–7 PM
- Friday: 11 AM–7 PM
- Saturday: 10 AM–6 PM
- Sunday: 11 AM–4 PM
7. Verizon
Information and Reviews
Customer reviews shed light on their experiences at Verizon. Some highlights include:
- Staff members Manuel and Nick went above and beyond to assist a customer with their phone issues, showcasing their patience and expertise.
- Though appointments are easy to book, some customers faced challenges with unresolved phone problems despite multiple visits.
- Stephen and Chris were praised for their exceptional service and patience in helping customers select new phones.
- Efficient problem-solving by staff members who swiftly identified and fixed technical issues, leaving customers grateful for their quick assistance.
Despite a few negative reviews citing issues with billing discrepancies and unhelpful managers, many customers still appreciate the dedicated and knowledgeable staff at Verizon. If you're in need of a new phone or looking for technical support, Verizon in Chicago may be a great place to explore your options.

- Monday: 9 AM–5 PM
- Tuesday: 9 AM–7 PM
- Wednesday: 9 AM–7 PM
- Thursday: 9 AM–7 PM
- Friday: 9 AM–7 PM
- Saturday: 9 AM–7 PM
- Sunday: 10 AM–5 PM
8. Verizon
Information and Reviews
One standout feature of Verizon is the provision of quick visits with their planning service option, ensuring an efficient and hassle-free experience. Additionally, the store accepts various payment methods including cheques, credit cards, debit cards, and NFC mobile payments.
With a respectable rating of 3.6 stars based on 223 reviews, customers have shared their experiences. Some key points from the reviews include:
- Professional and helpful staff, like Sergio, who navigated trading in phones smoothly on the 2/16.
- Displeasure with the quality of service, like being treated poorly based on race and encountering unhelpful specialists.
- Challenges with billing discrepancies and unhelpful managerial interactions that led to frustration.
- Overall poor customer service experiences, with complaints about condescension and lack of helpfulness among staff members.

- Monday: 11 AM–7 PM
- Tuesday: 11 AM–7 PM
- Wednesday: 11 AM–7 PM
- Thursday: 11 AM–7 PM
- Friday: 11 AM–7 PM
- Saturday: 11 AM–7 PM
- Sunday: 11 AM–5 PM
9. Total by Verizon
Information and Reviews
Customers have praised the store for its professional and friendly customer service. Some key points from customer reviews include:
- Knowledgeable staff who are helpful in making purchasing decisions
- Easy communication with staff for upgrades and inquiries
- Excellent and friendly service
Experience the difference at Total by Verizon and enjoy a seamless and pleasant shopping experience for all your cell phone needs.

- Monday: 10 AM–5 PM
- Tuesday: 10 AM–7 PM
- Wednesday: 10 AM–7 PM
- Thursday: 10 AM–7 PM
- Friday: 10 AM–7 PM
- Saturday: 9 AM–6 PM
- Sunday: 10 AM–6 PM
10. Verizon
Information and Reviews
Customers have shared their experiences with Verizon, highlighting a few key points:
- Rude customer service experience with unhelpful staff.
- Professional and helpful employees like Jacqueline and Tabish.
- Exceptional service provided by Kia, showing dedication and patience.
- Outstanding customer service from employees like Xavier and Anna, going above and beyond to assist customers.
Verizon aims to provide excellent service to all customers, ensuring a positive and pleasant experience for everyone who walks through their doors.

- Monday: 10 AM–5 PM
- Tuesday: 10 AM–7 PM
- Wednesday: 10 AM–7 PM
- Thursday: 10 AM–7 PM
- Friday: 10 AM–7 PM
- Saturday: 10 AM–7 PM
- Sunday: 10 AM–5 PM
11. Verizon
Information and Reviews
Customers have shared their positive experiences at Verizon, highlighting the exceptional service provided by the staff. Here are some key points from the reviews:
- Knowledgeable and patient staff who go above and beyond to assist customers in setting up new phones and resolving issues.
- Excellent customer service from employees like Sylvestre and Juan, who demonstrate professionalism and patience.
- Efficient service with quick resolutions to problems, ensuring a smooth and stress-free experience for customers.
- Positive interactions with staff members like Sandra, who remain helpful and pleasant even during busy or challenging situations.
With a rating of 3.4 and 170 reviews, Verizon continues to impress customers with their top-notch service and commitment to customer satisfaction.Visit their website for more information.

- Monday: 10 AM–5 PM
- Tuesday: 10 AM–7 PM
- Wednesday: 10 AM–7 PM
- Thursday: 10 AM–7 PM
- Friday: 10 AM–7 PM
- Saturday: 9 AM–6 PM
- Sunday: 10 AM–6 PM
12. Verizon
Information and Reviews
- One customer had issues with a purchase that led to multiple billing errors and poor customer service.
- Another customer found the store disorganized and felt like they were not prioritized during their visit.
- One review mentioned offers being misrepresented and the lack of accountability from the store manager.
- One customer appreciated the quick service for purchasing a new phone but was dissatisfied with unexpected charges in the bill.
Overall, while some customers had negative experiences with billing errors and miscommunications, others found the convenience of services like quick phone purchases valuable.

- Monday: 11 AM–7 PM
- Tuesday: 11 AM–7 PM
- Wednesday: 11 AM–7 PM
- Thursday: 11 AM–7 PM
- Friday: 11 AM–7 PM
- Saturday: 11 AM–7 PM
- Sunday: 11 AM–5 PM
13. Total by Verizon
Information and Reviews
The business accepts a variety of payments including credit cards, debit cards, and NFC mobile payments. The store's dedication to customer service is evident in the 4.0 rating they have received based on the reviews of their satisfied customers.
Some key points from customer reviews include:
- Wilson provided excellent assistance, helping customers find what they needed at a great price and walking them through the setup process.
- Great network and customer service received at the store.
- Highly recommended for the attentive and excellent service provided.

- Monday: 10 AM–8 PM
- Tuesday: 10 AM–8 PM
- Wednesday: 10 AM–8 PM
- Thursday: 10 AM–8 PM
- Friday: 10 AM–8 PM
- Saturday: 10 AM–8 PM
- Sunday: 11 AM–6 PM
14. Total by Verizon
Information and Reviews
Customers have rated Total by Verizon with an average of 3 stars. One satisfied customer mentioned that they received excellent service and gave a 5-star rating. On the other hand, a customer expressed dissatisfaction with the carrier's service and rated it 1 star.
The business strives to provide top-notch service and accommodate customers of all needs. Visit Total by Verizon for all your cell phone needs!

- Monday: 11 AM–7 PM
- Tuesday: 11 AM–7 PM
- Wednesday: 11 AM–7 PM
- Thursday: 11 AM–7 PM
- Friday: 11 AM–7 PM
- Saturday: 11 AM–7 PM
- Sunday: 11 AM–5 PM
15. Total by Verizon
Information and Reviews
One notable feature is the availability of Wi-Fi, although it is not always enabled. Accepted forms of payment include both credit and debit cards, giving customers flexibility in their transactions. With a focus on quick visits, customers can expect efficient service during their time at the store.
Customer reviews highlight key points such as:
- No tiene buena señal. Tengo que apagar el teléfono, y poco a poco vuelve a activarce
- Very helpful
- Low rating with no additional comments provided
Overall, Total by Verizon strives to provide a satisfactory experience for all customers, offering essential services and amenities while addressing specific needs and concerns.

- Monday: 7 AM–8 PM
- Tuesday: 7 AM–8 PM
- Wednesday: 7 AM–8 PM
- Thursday: 7 AM–8 PM
- Friday: 7 AM–8 PM
- Saturday: 7 AM–8 PM
- Sunday: 7 AM–8 PM
16. National Wireless Ventures, LLC
Information and Reviews
The business has received glowing reviews from satisfied customers. Some key points from their reviews include:
- Excellent customer service
- Wide selection of the latest smartphones and accessories
- Quick and efficient service
Experience top-notch service and find the perfect mobile device at National Wireless Ventures, LLC. Visit their website or give them a call for more information.
Map of Cell Phone Carriers in Chicago
For Chicago residents looking for the best cell phone carrier options in the city, this map provides a comprehensive overview of all the available providers. Whether you're in need of reliable coverage, affordable plans, or top-notch customer service, this map will help you find the carrier that best suits your needs.
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