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The 10 Best Cell Carriers in Chicago

Chicago residents looking for the best cell carrier options in the area need look no further. With a plethora of choices available, finding the perfect fit for your needs can be overwhelming. That's where this comprehensive guide comes in handy.

Whether you're in need of reliable coverage, affordable plans, or top-notch customer service, choosing the right cell carrier in Chicago is essential for staying connected. Take the guesswork out of the equation and compare the top providers with our list below.

Don't settle for subpar cell service in the Windy City. Find the perfect carrier for your needs with our list of the best cell carriers in Chicago.

How this ranking works

The order here is based on merit: a business that focuses on this work and has a solid reputation ranks above one that only offers it on the side.

Some businesses pay for a fuller profile or a featured position. It is only open to those that have already passed our selection, and it is always marked.

Top 3Full rankingMapTips for choosing

Our 10 local picks compared

Air Tec Wireless, Inc, Chicago#1
What sets it apart
  • Great customer support and caring staff

  • Quick and efficient repair services

  • Reasonable prices and fair treatment

Air Tec Wireless, Inc

4.7362 reviews
410 S Clark St, Chicago, IL 60605, United States

Air Tec Wireless, Inc is a reputable cell phone store in Chicago, offering a wide range of services and features to cater to all your tech needs. With a rating of 4.7, it's evident that customers have had positive experiences here.

Customers appreciate the original Apple parts used and the overall trust they have in the store for all their tech needs. Whether you need a phone fixed, unlocked, or you're looking to buy a new device, Air Tec Wireless, Inc is the place to go for quality service and products.

Total by Verizon, Chicago#2
What sets it apart
  • Adolfo is the best in the business, providing excellent deals and a great experience.

  • Customers appreciate the friendly and helpful service from employees like Ramona, Liz, and Mr. Alanson.

  • The staff at Total by Verizon go above and beyond to ensure customer satisfaction and provide top-notch assistance.

Total by Verizon

4.936 reviews
1443 W 18th St, Chicago, IL 60608, United States

Total by Verizon is a top-rated cell phone store located in Chicago, IL. They offer a variety of services and features to ensure a great customer experience. Some of the services and features include in-store pick-up, a wheelchair-accessible entrance, and multiple payment options such as credit cards, debit cards, and NFC mobile payments.

With a stellar rating of 4.9 stars based on 36 reviews, it's no surprise that customers have great things to say about Total by Verizon. Here are some key points summarizing their feedback:

Visit Total by Verizon for all your cell phone needs and experience exceptional service and quality products!

AT&T Store, Chicago#3
What sets it apart
  • Professional and helpful staff, particularly Zachary and Caleb

  • Efficient and friendly service, especially from Graham and Ryan

  • Great experience in choosing and setting up new phones

AT&T Store

4.6240 reviews
205 W Monroe St, Chicago, IL 60606, United States

AT&T Store located in Chicago offers a variety of service options such as in-store pick-up and in-store shopping. Customers can enjoy amenities like Wi-Fi while accessing wheelchair-accessible entrances. The store accepts various payment methods including credit cards and NFC mobile payments.

With a rating of 4.6, this store has received glowing reviews from satisfied customers. Some key points from their reviews are:

AT&T Store, Chicago#4
What sets it apart
  • Liliana provided excellent service with attentiveness, professionalism, and dedication. She made the experience the best and is highly recommended.

  • Fabulous Fabian was extremely efficient and helpful, going above and beyond in a time of need.

  • Customers were impressed with the incredible teamwork and customer service at this location, especially mentioning helpful staff like Brenda, Ish, Eric, and Melissa.

  • The positive attitudes and willingness to go above and beyond for customers, even for non-sales related issues, were greatly appreciated.

AT&T Store

4.3361 reviews
16 N State St, Chicago, IL 60602, United States

AT&T Store is a renowned cell phone store located in Chicago, IL. They offer a variety of service options including in-store pick-up and in-store shopping. Accessibility is a priority at AT&T Store with a wheelchair-accessible entrance. Customers can make payments with ease using credit cards, debit cards, and NFC mobile payments.

With a rating of 4.3, it's no wonder customers have left glowing reviews for AT&T Store. Here are some key points from the customer reviews:

For top-notch service and a customer-centric approach, look no further than AT&T Store!

Total by Verizon, Chicago#5
What sets it apart
  • Knowledgeable and personable store manager providing information on promos and services.

  • Great deals on phones with transfer of numbers and identification.

  • Exceptional customer service and affordable plans with Verizon 5G services.

Total by Verizon

4.58 reviews
800 N Kedzie Ave Suite 225, Chicago, IL 60651, United States

Total by Verizon is a leading cell phone store located in Chicago, IL. The store offers a variety of service options such as in-store pick-up and ensures accessibility with a wheelchair-accessible entrance. Customers can expect a quick visit and a seamless experience with the convenience of credit cards, debit cards, and NFC mobile payments accepted.

With a rating of 4.5 stars, the store has received positive reviews from customers. Here are some key points from their feedback:

Customers have praised the store for its exceptional service and great offers. Whether you are looking to upgrade your phone or switch to a better service provider, Total by Verizon is a top choice in Chicago.

Cellular Group, Chicago#6
What sets it apart
  • Professional and friendly service.

  • Great prices and warranty on products.

  • Helpful and accommodating staff.

Cellular Group

3.810 reviews
5901 S Talman Ave, Chicago, IL 60629, United States

Cellular Group is a top-rated cell phone store in Chicago, offering a range of services to meet all your mobile needs. Customers rave about the friendly staff, exceptional customer service, and great prices. Some key points from customer reviews include:

Whether you need a new phone, accessories, or repairs, Cellular Group is the place to go. Visit them today and experience top-notch service in the world of mobile devices.

T-Mobile, Chicago#7
What sets it apart
  • Ronnie and the staff were attentive, knowledgeable, and tailored a perfect package. The service was exceptional.

  • Despite a negative experience at one location, the King 35 Drive store provided prompt and helpful service, showcasing mixed experiences with T-Mobile.

  • A customer expressed dissatisfaction with an uncooperative employee but hoped for a swift resolution from T-Mobile.

  • Customers praised the store for its outstanding customer service, with employees like Kenni making experiences pleasant and efficient.

T-Mobile

3.8128 reviews
36 S State St, Chicago, IL 60603, United States

T-Mobile is a prominent cell phone store located in Chicago, IL. They offer a variety of services and features to enhance the customer experience. Customers can enjoy in-store pick-up, in-store shopping, and wheelchair-accessible entrances. Moreover, the store is LGBTQ+ friendly and provides a transgender safe space. Quick visits are also facilitated for those on the go.

The reviews from customers showcase the quality of service provided by T-Mobile:

T-Mobile, Chicago#8
What sets it apart
  • Exceptional customer service provided by a staff member named James.

  • Quick and efficient service with a friendly welcome.

  • Complaints about long wait times, rude staff, and lack of knowledge.

  • Positive remarks about the helpful and friendly staff at the Chicago location.

T-Mobile

3.6138 reviews
129 N Wabash Ave, Chicago, IL 60602, United States

T-Mobile is a renowned cell phone store located in Chicago, IL. The store offers a variety of service options including in-store pick-up and in-store shopping. Customers can benefit from amenities such as Wi-Fi during their visit.

With a rating of 3.6, T-Mobile has received feedback from 138 customers. Some key points from the customer reviews include:

Overall, T-Mobile strives to provide a mix of quality services while constantly working to improve the customer experience.

Verizon, Chicago#9
What sets it apart
  • Rude staff and unhelpful service, lacking in customer care.

  • Professional and helpful employees, disappointed with voice-mail notifications.

  • Exceptional service from Kia, making the customer feel valued and cared for.

  • Outstanding customer service by Kia, going above and beyond to ensure satisfaction.

Verizon

3.5161 reviews
1004 S Canal St, Chicago, IL 60607, United States

Verizon is a renowned cell phone store located in Chicago, IL. Their services include delivery, in-store pick-up, and same-day delivery. For those needing it, they offer wheelchair-accessible car park and entrance. Customers can enjoy Wi-Fi while waiting for quick visits or making payments via cheques, credit cards, debit cards, and NFC mobile payments.

Here are some highlights from recent customer reviews:

AT&T Store, Chicago#10
What sets it apart
  • A customer had trouble with unauthorized plan changes but praised the staff for finally fixing the issue after persistent follow-ups.

  • Another customer highlighted the exceptional service of an employee named Davis, who went above and beyond to help them after their phone was stolen.

  • One customer felt they were scammed out of $800 during a free upgrade and received no assistance from the store or AT&T.

  • Multiple customers reported issues with unauthorized changes to their accounts and added fees without consent, leading to a frustrating experience.

AT&T Store

4.297 reviews
2006 W Chicago Ave, Chicago, IL 60622, United States

AT&T Store is a reliable cell phone store located in Chicago. They offer a variety of services such as in-store pick-up and in-store shopping. The store is wheelchair-accessible, ensuring that everyone can access their services easily. Customers can make payments using different methods like credit cards, debit cards, and NFC mobile payments.

With a rating of 4.2, based on 97 reviews, here are some key points summarizing customer experiences:

The comparison in brief

#BusinessRatingReviews
#1Air Tec Wireless, Inc 4.7362
#2Total by Verizon 4.936
#3AT&T Store 4.6240
#4AT&T Store 4.3361
#5Total by Verizon 4.58
#6Cellular Group 3.810
#7T-Mobile 3.8128
#8T-Mobile 3.6138
#9Verizon 3.5161
#10AT&T Store 4.297

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Map of Cell Carriers in Chicago

When it comes to staying connected in Chicago, having a reliable cell carrier is essential. Whether you're a resident or just visiting the city, it's crucial to know which companies have the strongest coverage in each neighborhood. Check out the map below to see a comprehensive guide to all the cell carriers throughout Chicago.

Tips for choosing Cell Carriers in Chicago

  1. Verizon Wireless - Known for excellent coverage and reliability.
  2. AT&T - Offers a wide range of plan options and perks.
  3. T-Mobile - Known for affordable plans and unlimited data options.
  4. Sprint - Offers competitive prices and deals for new customers.

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