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The 11 Best Cell Phone Companies in Chicago

When searching for the best cell phone company in Chicago, it's important to consider a variety of factors such as coverage, plans, pricing, and customer service. With so many options available, it can be overwhelming to choose the right provider.

Whether you're looking for a new phone, a new plan, or simply want to switch providers, Chicago's cell phone companies offer a range of options to meet your needs. From major carriers to smaller, regional providers, there is something for everyone in this bustling city.

Explore the list below of the best cell phone companies in Chicago to help you make an informed decision for your next cell phone provider.

How this ranking works

The order here is based on merit: a business that focuses on this work and has a solid reputation ranks above one that only offers it on the side.

Some businesses pay for a fuller profile or a featured position. It is only open to those that have already passed our selection, and it is always marked.

Top 3Full rankingMapTips for choosing

Our 11 local picks compared

Pilsen cellular, Chicago#1
What sets it apart
  • Alex did an incredible job on the two iPhones, showing extreme knowledge and reliability in his repairs.

  • Customers praise the excellent service and great deals they receive at Pilsen Cellular, saving them money and providing high-quality service.

  • The staff at Pilsen Cellular are not only skilled in phone repairs but also provide entertainment and humor to make the experience enjoyable for customers.

  • Customers appreciate the quick service and competitive prices they receive at Pilsen Cellular, making them a go-to spot for all their cell phone needs.

Pilsen cellular

4.9120 reviews
1657 W Cermak Rd, Chicago, IL 60608, United States

Pilsen Cellular is a top-rated cell phone store located in Chicago, IL. They offer a variety of services and features that make them stand out among their competitors. Customers rave about the excellent service and quality repairs they receive at this establishment.

Some key points from customer reviews include:

If you are in need of quick, reliable repair services for your cell phone, Pilsen Cellular is the place to go. With a credit cards, debit cards, and NFC mobile payments accepted, convenient kerbside pickup, and in-store pick-up options, they make the repair process easy and stress-free for their customers. Visit Pilsen Cellular today for all your cell phone needs!

Verizon, Chicago#2
What sets it apart
  • Outstanding customer service with knowledgeable and helpful staff

  • Honesty and professionalism from employees like Edyta and Patrick

  • Peter's excellent customer service and willingness to help customers save money

  • Professional and friendly service from Ron, ensuring customers' needs are met

Verizon

4.8353 reviews
6340 N Northwest Hwy, Chicago, IL 60631, United States

Verizon is a well-known cell phone store located in Chicago, IL. The store offers a variety of service options for customers, including Kerbside pickup and In-store pick-up. Additionally, they provide wheelchair-accessible car park and entrance for those in need of accessibility accommodations. Customers can also take advantage of the repair services offered at the store.

With a high rating of 4.8 stars out of 5, Verizon has received positive feedback from its customers. Reviewers have highlighted the following key points:

Overall, Verizon is a reputable cell phone store with a focus on customer satisfaction and quality service. Customers appreciate the helpful and friendly staff who go above and beyond to meet their needs.

iConnect, Chicago#3
What sets it apart
  • Professional and respectful customer service.

  • Efficient repair services that solve technical issues successfully.

  • Convenient one-stop-shop for all your cell phone needs.

  • Knowledgeable staff who provide assistance according to customers' needs and preferences.

iConnect

4.8216 reviews
3362 W Chicago Ave, Chicago, IL 60651, United States

iConnect is a reputable cell phone store located in Chicago, IL. They offer a variety of services to meet all your mobile device needs. Some of the services and features offered by iConnect include repair services, in-store pick-up, and in-store shopping. Customers can enjoy quick visits for efficient service. They accept various forms of payment, including credit cards, debit cards, and NFC mobile payments.

With a remarkable rating of 4.8 stars based on 216 reviews, iConnect has garnered positive feedback from satisfied customers. Here are some key points highlighted in the reviews:

If you are in need of reliable cell phone services, visit iConnect for a seamless and satisfactory experience.

Verizon, Chicago#4
What sets it apart
  • I went in for an upgrade and received what I needed without any upselling.

  • The staff was cordial, remarkably pleasant, and beyond helpful.

  • Patience and troubleshooting skills were highlighted in helping activate a new phone.

  • Great deals and quick service were provided by the staff.

Verizon

4.7429 reviews
6355 N Broadway, Chicago, IL 60660, United States

Verizon is a well-known cell phone store located in Chicago, offering a variety of service options that include in-store pick-up, in-store shopping, and repair services. The store is also known for its wheelchair-accessible entrance and seating, making it accessible to all customers.

Customers have left positive reviews praising the store for its excellent customer service and knowledgeable staff.

With a rating of 4.7 stars, Verizon continues to be a top choice for customers looking for quality service and assistance with their cell phone needs.

Air Tec Wireless, Inc, Chicago#5
What sets it apart
  • Extremely caring owner who goes above and beyond to fix any issues

  • Great customer support and attentive staff who listen to your needs

  • Competitive prices and quick turnaround time for repairs

Air Tec Wireless, Inc

4.7362 reviews
410 S Clark St, Chicago, IL 60605, United States

Air Tec Wireless, Inc is a top-notch cell phone store located in Chicago, offering a wide range of services to meet all your electronic needs. With a stellar rating of 4.7 stars, customers rave about the exceptional customer service and quality repairs they receive. Here are some key points from recent reviews:

Whether you need a quick fix, a brand new phone, or reliable tech advice, Air Tec Wireless, Inc is the place to go for all your electronic needs. Visit their website or stop by their store to experience the excellent service for yourself!

Cellstar Wireless, Chicago#6
What sets it apart
  • Knowledgeable staff, friendly service, no pressure to buy.

  • Great customer service, very helpful and reasonable prices.

  • Bad experience with screen repair, lack of professionalism and follow-up.

  • Awesome customer service, quick and reasonable prices.

Cellstar Wireless

4.669 reviews
1409 W Morse Ave, Chicago, IL 60626, United States

Cellstar Wireless is a renowned cell phone store located in Chicago, Illinois. They offer a wide range of services, including repair services for all your cell phone needs. Customers have praised the quick visit planning option and the small business atmosphere at Cellstar Wireless.

Here are some summarized customer reviews:

T-Mobile Experience Store, Chicago#7
What sets it apart
  • Knowledgeable expert helped save money compared to competitors

  • Quick and professional screen replacement service

  • Staff are friendly, kind, and provide excellent service

  • Efficient setup of new phones and thorough answers to customer questions

T-Mobile Experience Store

4.822 reviews
4 E Cedar St, Chicago, IL 60611, United States

T-Mobile Experience Store is a top-rated cell phone store located in Chicago, IL. They offer a variety of services and features that make them stand out. Customers praise the store for its knowledgeable staff, excellent customer service, and great deals.

Here are some key points from customer reviews:

Experience the exceptional service at T-Mobile Experience Store and get the best out of your cell phone needs. Visit them today!

Cellular Group, Chicago#8
What sets it apart
  • Don't go to this place, they will rip you off and try to overprice depending on who you are. Worst service ever.

  • The worst service I've ever experienced. Couldn't get a hold of anybody.

  • Great service, professionals, and good stuff. Very friendly people and exceptional customer service.

  • Great staff and service. 5 stars all the way!

Cellular Group

3.810 reviews
5901 S Talman Ave, Chicago, IL 60629, United States

Cellular Group is a reputable cell phone store located in Chicago, IL. They offer a variety of services such as planning and accept credit cards for payment. The business has received a total of 10 reviews with an impressive 3.8 rating.

Some key points from customer reviews:

With great service and a variety of products available, Cellular Group is a go-to place for all your cell phone needs.

T-Mobile, Chicago#9
What sets it apart
  • Ronnie and the staff were amazing to work with, providing tailored solutions to customers' needs.

  • Customers appreciated the dedication and exceptional support received from the mobile experts like Ronnie and store managers like Freddy.

  • Some clients had mixed experiences with different locations, praising one store for prompt service while criticizing another for unhelpful behavior.

T-Mobile

3.8128 reviews
36 S State St, Chicago, IL 60603, United States

T-Mobile is a top-notch cell phone store located in Chicago, IL. They offer a variety of service options including in-store pick-up and shopping. Customers can enjoy amenities like Wi-Fi while visiting the store. The staff at T-Mobile is known for being LGBTQ+ friendly and providing a transgender safe space for all customers.

Verizon, Chicago#10
What sets it apart
  • Rude stuff, didn’t fix my problem, i think lady(don’t remember her name) was too lazy to help me.

  • Jacqueline Gallwgos and Tabish were very professional and helpful, but I am disappointed that I don't get voice-mail notifications.

  • Exceptional Service by Kia at Verizon! Recently visited the Verizon store close to closing time, and I was fortunate enough to be assisted by an employee named Kia.

  • Having problems at other stores and with customer service number. But this store on Canal Street I had awesome service by Cesar very patient knowledgeable and friendly.

Verizon

3.5161 reviews
1004 S Canal St, Chicago, IL 60607, United States

Verizon is a leading cell phone store located in Chicago, IL. The store offers a variety of service options like delivery, in-store pick-up, and same-day delivery to ensure a convenient shopping experience for customers. They also provide accessibility features such as wheelchair-accessible parking and entrance. Customers can enjoy Wi-Fi amenities while browsing through the store's wide selection of mobile devices and accessories.

Some customer reviews highlight the exceptional service provided by the staff at Verizon:

With a rating of 3.5 stars and a total of 161 reviews, Verizon strives to provide top-notch customer service and technical support to ensure a seamless experience for all customers. Visit Verizon today for all your cell phone needs!

T-Mobile, Chicago#11
What sets it apart
  • James from T-Mobile provided exceptional customer service, going above and beyond to assist customers even after closing hours.

  • Customers have praised the friendly welcome and cleanliness of the store, making their shopping experience pleasant.

  • On the downside, some customers have complained about long wait times, rude staff, and lack of product knowledge, urging for improvements in service quality.

  • Despite mixed reviews, customers have highlighted the helpfulness and friendliness of the staff, making T-Mobile a preferred choice for some.

T-Mobile

3.6138 reviews
129 N Wabash Ave, Chicago, IL 60602, United States

T-Mobile is a renowned cell phone store located in Chicago, offering a variety of service options such as in-store pick-up and in-store shopping. The store is known for its accessibility with wheelchair-accessible entrance and amenities including Wi-Fi for customers. T-Mobile prides itself on being an LGBTQ+ friendly and Transgender safe space, creating a welcoming environment for all. Customers appreciate the quick visit planning option available at T-Mobile.

With a rating of 3.6, based on 138 reviews, T-Mobile has received both positive and negative feedback from customers. Here are some key points summarizing the reviews:

The comparison in brief

#BusinessRatingReviews
#1Pilsen cellular 4.9120
#2Verizon 4.8353
#3iConnect 4.8216
#4Verizon 4.7429
#5Air Tec Wireless, Inc 4.7362
#6Cellstar Wireless 4.669
#7T-Mobile Experience Store 4.822
#8Cellular Group 3.810
#9T-Mobile 3.8128
#10Verizon 3.5161
#11T-Mobile 3.6138

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Map of Cell Phone Companies in Chicago

Planning a trip to Chicago and need to stay connected? Look no further! Below is a map detailing all the cell phone companies in Chicago, so you can easily locate the nearest store for any of your mobile needs. Whether you're looking to upgrade your device or switch providers, this map has got you covered.

Tips for choosing Cell Phone Companies in Chicago

  1. Wide coverage area.
  2. Competitive pricing.
  3. High-speed data options.
  4. Flexible plans.
  5. Knowledgeable customer service.
  6. Latest phone models available.

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